Whether you are paying full price for your phone, internet, and cable service or your U-Verse promotion just expired, it is important that you understand one thing. When dealing with AT&T, they will do just about anything to keep you as a loyal customer. If you can find a better rate somewhere else, the customer service department at AT&T will work to find you a better deal.
Most people who are unhappy with the prices they are paying for their service will simply call and try to threaten the customer service department by saying they want to cancel. This technique is dated, and many times if the rep gets ready to pull the plug, the cable user will simply say forget it and keep paying those high fees. If you want to learn how to get a better U-Verse deal, you have to be willing to be informed before making that call.
AT&T has been seeing too many customers cancel service after their U-Verse promotion expires. They switch back to an old provider, never even giving AT&T a fighting chance. Today, if you already have a U-Verse deal and call to cancel, your call gets routed to a department that aggressively wants to change your mind. This is a good thing if you understand exactly how much of a deal you can get. If you simply accept the deal offered, you have no idea how far you could have really saved because the customer service team is authorized to do what it takes to keep you.
Shop around and get the details on all the competitions current promotional rates. Forget about the current service plans, you want to get the best possible price by going after the promotional offers. Once you have the dollar amounts and all the details for that plan, call AT&T and negotiate with their best offer. In order for U-Verse to be profitable, they need you as a long term customer. Push for the best possible U-Verse deal by being willing to commit to an extended plan. The longer service plan you agree to, the lower the customer service team can lower the prices.
If you currently are paying for a U-Verse package and you see the competition has a better offer, call the customer service team and explain how you need a better deal. The bottom line for AT&T is that it is much cheaper for them to cut your price and upgrade your service than it is to let you go as a valued customer. So to keep you aboard, they will offer you upgrades to match the competition, while lowering your price point to beat the promotion you saw. This should keep you happy for quite some time, and time is what they need in order to make profits long term.
To get the best deal on U-Verse, you have to speak to a person on the phone. If you try to e-mail or use online chat to negotiate, you will never get the best possible rates. The only person who can work your contract to the best possible price is a specially trained customer service representative. Think about what part of your current service is most valuable to you, and go for an upgrade in that area. If you spend all your time online, upgrading to a higher speed would be more favorable to you than free HBO or Cinemax.
Be prepared before you call with hard facts on competitors promotions, and you have the best chance of walking away with the best U-Verse deal currently available.